Refund Policy

Last updated: February 2026

1. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within 14 days of purchase
• The product has not been downloaded or activated
• There is a verified technical issue that we cannot resolve
• The product does not match its description

2. Non-Refundable Situations

Refunds are generally not available for:

• Products that have been downloaded and activated
• Requests made after 14 days from purchase
• Change of mind or "no longer needed"
• Incompatibility with your broker (if not specified in product requirements)
• Trading losses incurred while using the product
• Failure to read product documentation or system requirements
• Issues caused by user modification or misuse

3. Technical Issues

If you experience technical problems:

1. Contact our support team first
2. Provide detailed information about the issue
3. Allow us reasonable time to investigate and resolve
4. If we cannot fix the issue, a refund may be granted

4. How to Request a Refund

To request a refund:

1. Log into your account
2. Go to Contact Us
3. Select "Payment Issue" as the subject
4. Include your order number and reason for refund
5. Provide any relevant details or screenshots

5. Refund Processing

Once a refund is approved:

• Refunds are processed within 5-10 business days
• The refund will be issued to the original payment method
• Your license will be immediately revoked
• You may receive a confirmation email

Processing time may vary depending on your payment provider.

6. Partial Refunds

Partial refunds may be considered for:

• Annual licenses with significant unused time remaining
• Products with partial functionality issues
• Special circumstances at our discretion

7. Subscription Cancellations

For monthly and annual subscriptions:

• You may cancel at any time to prevent future charges
• Access continues until the end of the current billing period
• No refunds for partial periods
• Cancellation does not affect previous charges

8. Chargebacks

Filing a chargeback without first contacting us may result in:

• Immediate account suspension
• License revocation for all products
• Permanent ban from future purchases

Please contact us first to resolve any issues amicably.

9. Exceptions

We may make exceptions to this policy at our discretion, particularly for:

• Long-standing customers with good history
• Extraordinary circumstances
• Product bugs that significantly impact functionality

10. Contact Us

For refund requests or questions about this policy:

• Email: support@fxutility.com
• Contact Form: Contact Us